Thank you for shopping with Picks and pedals. We strive to ensure you’re fully satisfied with your purchase. If you’re not, we’re here to help with a smooth and fair return process.
1. Return Eligibility
You may return items within 30 days of delivery if:
- The item is unused and in its original packaging
- You have the receipt or proof of purchase
- The item is not marked as “final sale” or “non-returnable”
Note: Items such as helmets, nutrition, or clearance gear may be non-returnable for safety or hygiene reasons.
2. How to Initiate a Return
To request a return:
- Contact us at contact@picksandpedals.com with your order number and reason for return.
- We’ll provide instructions and a return shipping address.
- Ship the item securely with tracking.
3. Refunds
Once we receive and inspect your return:
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- You’ll receive an email confirmation when your refund is processed.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
We offer exchanges for size, color, or product issues if the item is in stock. To initiate an exchange, follow the return steps and let us know the item you’d like in return.
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 7 days of delivery
- Send photos of the issue to contact@picksandpedals.com
- We’ll resolve the issue with a replacement or full refund
6. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or shipped in error.
- We recommend using a trackable shipping service.
7. Contact Us
If you have any questions or concerns, please reach out:
Picks and pedals
Address: 720 Starlight Pass Heath, TX 75032, United States.
Phone: +1 907-349-7863
Email: contact@picksandpedals.com